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Example: Lead replies

Every inquiry answered the moment it arrives.

A new inquiry gets your own approved reply right away, lands with the right person, and comes back as a reminder if nobody follows up by the deadline you set.

By hand

Slow replies to new leads. About 6 minutes each time, every time it comes up.

With a build

Handled for you, and nothing reaches a customer in words you have not approved.

What a diagnostic would check first

The diagnostic decides what gets built, or whether anything should. What follows is one way it could look.

  1. Where inquiries arrive
  2. How long the first reply takes
  3. What happens to the ones nobody answers

One way it could look

Open the working example

Quick look. The full example has every screen. Made-up business and leads. Nothing is sent from this page.

Want one shaped around your business?Tell us what's breaking

How it would work

  1. Step 1

    It arrives

    From your website form or a Google Form, into one sheet you own.

  2. Step 2

    It gets sorted

    Quote, booking, question or spam, and who should take it.

  3. Step 3

    It gets answered

    Your own reply goes out with their name in it. Spam gets nothing back.

  4. Step 4

    It doesn't go cold

    If nobody replies by the deadline, the owner gets one reminder. The lead never does.

Waits for your OK

  • The reply text. You write it and switch it on. Until then, leads are sorted and you are told, but nothing goes to the customer.
  • Every personal follow-up. The build reminds you, and you write it.
Watched by Kustos

Konsul builds it. Kustos keeps it running and right.

Once it is live, Kustos checks it on a schedule and drafts a fix when something breaks. A person approves every change.

What could go wrong

A spam flood gets your auto-reply.

Spam is sorted out first and gets nothing back. Repeat senders get one reply per 30 days.

Google limits how much a script can send.

A Google Workspace account can send to 1,500 people a day from a script. A free Gmail account gets 100, so the build expects Workspace.

Text messages need carrier registration.

It starts with email. Texting can be added after US carrier registration, which can take two to three weeks.

Next step

Start with the process that costs you the most.

Rough numbers are fine. Describing it takes about three minutes.

Tell us what's breaking